Service Support (CCTA): Part 15 (IT Infrastructure Library)
by Central Computer & Telecommunications Agency
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List Price: ££65.00
Our Price: ££55.58
Your Save: £ 0.00 ( % )
Availability: Usually dispatched within 24 hours
Manufacturer: Stationery Office Books
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Average Customer Rating:  
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Binding: Paperback
Dewey Decimal Number: 001
EAN: 9780113300150
ISBN: 0113300158
Label: Stationery Office Books
Number Of Pages: 200
Publication Date: 2000-04-30
Publisher: Stationery Office Books
Studio: Stationery Office Books
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Spotlight customer reviews:
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Customer Rating:
Summary: Useful to work with, hard to read
Comment: As a consultant in ITSM I have to read this book, but basically it is not readable like a novel or anything like this. It is typ of referenc when it comes to ITIL. And here we have nothing else of importance than this book. So I use it day to day to search for phrases, catching up specific topics of interesst and refresh on certain areas.
Customer Rating:
Summary: Excellent guide to improving Levels of Service
Comment: This book looks at ways IT service delivery can be improved and suggests methods and guidelines to follow with a view to setting a industry standard, the book covers many subjects including Service Level Management, helpdesk Procedures, Change management processes and promotes the act of Proactive customer support, ITIL is a standard that will help improve customer service across the IT industry well worth the money.
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